Answers for HotshotUnited carriers and drivers.
Search plan pricing, driver login, documents, signatures, loadboard access, messaging, billing, compliance, and Bailout intake.
Are drivers free?
Drivers can log in free when an owner/operator invites them. Free driver portal access includes assigned documents, signature requests, portal messages, and assigned load records. Paid…
Does HotshotUnited scrape DAT or Truckstop?
No. HotshotUnited is being built around permitted integrations, hotshot-specific filters, and future automation over a driver-owned load board account where allowed. The platform should not depend…
How do I contact support?
Use the Contact page or email support@hotshotunited.com. Include your role, business name, driver name if applicable, and the document, load, message, or billing item you need…
How do I manage personal settings?
Go to https://hotshotunited.com/account-settings/ to update your WordPress and WooCommerce account contact fields, including first name, last name, cell phone, address, ZIP, country, and fax. Email notifications…
How do signatures and seen tracking work?
HotshotUnited logs document link opens, viewed state, signed state, close-without-signing activity where available, IP address, user agent, and receipt events. Owners and drivers can receive portal…
How does Bailout assistance work?
Bailout assistance is an approval-only workflow for qualifying drivers with 2024 or newer trucks stuck in a shop. Drivers must provide title or lender information, mechanic…
How does driver loadboard pricing work?
Driver Loadboard is for independent drivers who want hotshot-focused load search, equipment filters, saved lanes, and alerts. Carrier plans already include carrier workspace loadboard access for…
What documents can owners create?
Owners can create termination notices, employment agreements, warnings, insurance acknowledgements, 30-day reviews, driver qualification file records, and document-vault uploads. Driver-specific templates can include profile data, owner…
What does HotshotUnited do?
HotshotUnited gives hotshot owner/operators and drivers one portal for onboarding, driver files, document creation, digital signatures, owner-driver messaging, load evidence, rate confirmation controls, compliance tracking, and…
Which carrier plan should I pick?
Pick the carrier plan by active driver count. Owner-Operator is for one active driver. Small Fleet is for two to five active drivers. Fleet Unlimited is…
Why do emails say visit your portal inbox?
Message email notifications intentionally avoid exposing sensitive message details in email inbox previews. Users should visit the portal inbox to read and reply inside the logged-in…